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| Program Assistance Frequently Asked Questions (FAQs) |
The following FAQs can be located in this document by numerical order:
- How
long does the application process take? How fast you and your doctor provide us with all the information we need has a lot to do with how fast we can help you. Once we do have ALL the necessary paperwork on file to process your application a decision will generally be made within thirty (30) days. If you are approved, your approval letter will tell you when your assistance will be shipped. If you are not approved your letter will indicate why we could not help you at this time.
IMPORANT NOTE ON INSULIN PUMPS: Two of the three insulin pump companies we work with have been moving VERY slowly with recertification of insulin pumps. We have been trying to encourage these companies to place our client's needs higher on their list of priorities but it has been taking as long as 3 months to get some pumps recertified. Unfortunately, once we send a pump to a company to be recertified for you, we have no control over how fast the pump is recertified and sent to you from the manufacturer.
- How
can I check the status of my application? You can call but since we do not have any staff to answer phones you will get a faster reply by sending an email to help@ipump.org
- Do I
have to have diabetes? Yes, however, in certain situations we may be able to assist people with pre-diabetes. Diabetes includes: type 1, type 2, gestational diabetes, LADA (type 1.5), MODY, and diabetes from surgery, or disease such as cystic fibrosis (CFRD) or hemochromatosis (bronze diabetes).
- How can I apply for benefits? Start here!
- What is a “sponsored” application?
- What is an “individual”
application?
- How are applications approved? Our program director reviews applications to make sure we have all the information we need. Completed applications are sent to our Board of Directors for approval, or, in some cases, as has been authorized by the Board in advance, may be approved by the program director.
- Is there an appeals process if my application
is denied? Yes, if you are denied assistance we will tell you why you were denied in a letter along with instructions on how to appeal your application.
- How much assistance can I receive? We offer temporary assistance for one to three months worth of free diabetes supplies (usually it is three months); up to three months cash assistance for insulin, and up to $1,000 to help with the purchase of an insulin pump. (As our funding increases we plan to extend our assistance beyond three months.)
- What does it cost to apply? Applying for assistance is free.
- Are there any other fees I should know about? If you apply for a free, recertified insulin pump you may need to pay the recertification fee if we are charged one. Please read about our IPUMP program for more details.
- I have insurance, make too much money for public
assistance, or, I am already getting assistance from some other source or program. Will any of these things affect my
application? We look at each applicant's overall unique and individual circumstance. If there is a true need based on not having the financial or other resources you need to take care of your diabetes, we try to help. However, if the reason you are having financial troubles is due to excessive voluntary debt, unecessary, or poor spending habits, you should not apply.
- I have bad credit. I am behind in my
bills. I filed bankruptcy. Does this mean you won’t help me? Again, our main concern is that you have the supplies you need to manage your diabetes. We look at each applicant's situation as unique and try to take your entire situation under consideration.
- How can I thank you?
Many of our clients ask how they can ever repay us for helping them. There is no need to repay us for our help ... it's what we are happy and able to do thanks to our generous donors. Our donors are the ones who deserve thanks!
But if you want to help there are three important things you can do for free that really make a difference:
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Use Goodsearch.com and Goodshop.com when you use the Internet. There is no cost to you at all and when you select IPump.org as your charity of choice you can raise money for us simply by surfing the net. |
Visit our new blog and simply post a note of thanks or tell others how we helped. While donors give without expecting anything in return it is always nice for them to be able to read personal notes from people that their contributions helped. |
Tell your employer about IPump. Because we are a 501(c)(3) nonprofit we can get matching grants for anyone else who donates through your employer or your employer can simply set up an employee gift giving program! |
Insulin is not a cure
but without it a child
with type 1 diabetes
will die.
Sometimes we have to purchase supplies. Because our funding is so limited we need to use the cheapest sources possible. We have been using Hocks Online for a while and were pleased with their service and prices. Because of our good relationship with Hocks we agreed to accept them as IPump's first affiliate sponsor. While it is not our policy to specifically endorse or recommend any company, we can state that we do use Hocks Online, and that for any order you place through one of their links on our site, they will make a donation to us.
Thank you Hocks, for contributing to our cause!
